Become a Customer Service Star

Customer Service Excellence provides comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems. Who is it for? The program is designed for • Front desk executives • Relationship executives • Customer service representatives and executives • Marketers, sales people and account managers • Aspiring customer service professionals and • All those who are either involve in client acquisition and management or want to perfect their customer management skills. • It is aimed at businesses of all sizes in any sector What will you get from this training? When you have completed this course, you will be able to: • Understand the difference between traditional and exceptional customer service • Create a total service experience for your customers • Deliver customer service with a heart • Develop stronger relationships with your customer • Become a customer service star • Solve customer problems • Deal with challenging customers • Apply the team approach to customer service Features Flexible and engaging content shows you how to offer a complete service to customers, including giving the right impression, building relationships and satisfactorily resolving any problems. Relevant case studies and real life scenarios help you apply the principles to your work place. You can also test new skills with interactive exercises. Five reasons to buy - today! • You get value for money. Competitively priced, e training courses take place on-site so there's no need to waste valuable time and money travelling to a course. • You can start straight away. Delivered on CD ROMs, e training courses can be with you in a matter of days. There's no paperwork and no fuss. • Flexibility is built in. Learn when it suits your business and your colleagues, with training designed to fit in around your work patterns and personal life. • You learn at your own level and at your own pace. Individuals remain in control of their learning and can fill in knowledge gaps rather than cover ground they're already familiar with. • You get a certificate of Achievement on completing the e training course.